Terms of service
Dear Paw Studio - Terms of Service
Welcome to Dear Paw Studio! These Terms of Service ("Terms") govern your access and use of our website, products, and services (collectively, the "Services"). By using our Services, you agree to these Terms and our Privacy Policy.
1. Access & Eligibility To use our Services, you must be at least the age of majority in your location or have permission from a legal guardian. You are responsible for all activity under your account and must provide accurate, current information at checkout.
2. Our Products We do our best to accurately present product images and descriptions. However, slight variations in color and design may occur due to the custom nature of our products and screen settings. All items are subject to availability and may be changed or discontinued at any time.
3. Custom Orders Each item is made-to-order based on the photo and name you provide. Please ensure your submitted content is accurate. We are not responsible for errors due to incorrect or poor-quality submissions.
4. Pricing & Payment All prices are listed in USD unless otherwise stated and are subject to change. Taxes, shipping, and customs fees may apply. You agree to provide valid payment information and authorize us to charge your selected payment method.
5. Shipping & Delivery Production takes 7–20 business days. Delivery times vary based on location. We are not responsible for carrier delays, customs processing, or incorrect shipping details provided at checkout.
6. Returns & Refunds Due to the custom nature of our products, we do not accept returns. If your item is damaged or incorrect, contact us within 7 days of receipt with your order number and clear photos. For more details, see our [Return & Refund Policy].
7. Intellectual Property All content on our site—including logos, designs, text, and images—is the property of Dear Paw Studio and may not be used without permission.
8. Optional Tools & Third-Party Links We may provide access to third-party tools or links. We are not responsible for their content, policies, or performance. Use at your own risk.
9. Shopify Hosting Dear Paw Studio is hosted on Shopify. While we operate independently, Shopify provides the platform that powers our store. Shopify is not responsible for any transactions or experiences with our brand.
10. Feedback Any feedback, reviews, or suggestions you share may be used by us to improve or promote our Services. You grant us the right to use this content royalty-free.
11. Limitation of Liability To the maximum extent permitted by law, Dear Paw Studio is not liable for any indirect, incidental, or consequential damages arising from your use of the Services or any products purchased.
12. Modifications We reserve the right to update these Terms at any time. Updates will be posted here. Continued use of our Services means you accept the revised Terms.
13. Governing Law These Terms are governed by the laws of the jurisdiction in which Dear Paw Studio operates.
14. Contact Us If you have questions or concerns, please contact us at: support@dearpawstudio.com