Refund policy

At Dear Paw Studio, every piece is made with care and personalized just for you — and your pet. Because of the custom nature of our products, we’re unable to accept returns or exchanges.

However, your satisfaction means everything to us. If your item arrives damaged, defective, or not as expected, please contact us within 7 days of delivery at support@dearpawstudio.com with your order number and clear photos of the issue. We’ll work with you to make it right — whether that means a free replacement or design revision.

Please note:

• We cannot offer refunds for mistakes in the photo or name submitted by the customer.

• Colors may vary slightly due to screen display and printing processes — this is not considered a defect.

• We do not refund for shipping delays caused by couriers or customs, as they are beyond our control.

All custom products are made-to-order with love and attention. We appreciate your understanding and support for small, independent creators.

If you have any questions or concerns, reach out to us — we’re here to help 💌